Support

Accelerate time to problem resolution through technical and functional assistance on our products and customized solutions.

Vision Objects is committed to providing you with a complete support solution.

 

For professional customers: MyScript Builder Partner Website

MyScript Builder Partner Website is an online support solution dedicated to SDK and form solution integrators. Easy to access and efficient in helping you to find a resolution to your issues, the partner website offers 24/7 access to a wide range of support information.

Through your personal space you can:

  • Post messages and follow the resolution process
  • Access a FAQ space
  • Check the training calendar and subscribe for a training session
  • Download your packages and check for updates


For end-user application support: Application support website

Accessible from this website, you can contact our team for any product enquiry or post a ticket for technical support.

 

Professional services

Vision Objects provides development and integration services as well as third-party solution certification services prior to the release of MyScript-powered applications.

These services help Vision Objects’ partners in developing solutions that provide the best possible recognition accuracy rates.

Examples of such Development and Integration services include:

  • Consultancy in integrating handwriting recognition
  • Consultancy in the use of SDK tools
  • Code review
  • Development of custom recognition features
  • Consultancy in setting rejection thresholds in data validation tools
  • Development of on-demand data formats for vertical markets (such as healthcare, insurance, banking, automotive, education, etc)
  • Development of new languages


Training

Vision Objects offers training programs that meet your requirements making sure that you learn everything you need to succeed in building powerful handwriting recognition-based applications, depending on the chosen developer license.

Vision Objects proposes classroom training as well as virtual training for beginners and advanced developers.

  • MyScript Builder Standard Edition training course for beginners.
  • MyScript Builder Standard Edition training course for advanced users.
  • MyScript Form Solutions training course for beginners.
  • MyScript Form Solutions training course for advanced users.

 

Webinars

Vision Objects proposes online demos focusing on new applications or SDK functionalities.

To be informed and register for upcoming webinars, click here.